- How are BUREAU and B-SITE different?
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The same basic furnishing and amenities are the same in both our BUREAU and B-SITE brand serviced apartments. However, BUREAU apartments tend to be larger and B-SITE apartments tend to be more affordable. Also, BUREAU has housekeeping service once a week, whereas B-SITE has housekeeping service once every two weeks.
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- Where are BUREAU and B-SITE serviced apartment buildings located?
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We have 17 location in Tokyo and Yokohama, Japan. In 2008, we opened our first overseas building, ZiQoo in Dubai. Otherwise, we do not currently have other locations outside of Japan.
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- What type of guests stay in BUREAU and B-SITE?
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The majority of our guests are international travels who come to Japan on business. We welcome guests from all around the globe including Europe, the US, India, China, Korea, and many other locations. Japan, and Tokyo in particular can be a difficult and hectic place to live if you do not know the language or customs. We have a long history of supporting international travelers into Japan and are familiar with the our ,and the issues they face.
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- What your average length of stay?
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1-3 months. However, all of our guests' needs are different and so we could help you with longer or shorter stays.
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- What kind of service staff do you have in BUREAU and B-SITE?
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While Space Design is a Japan-based company, our staff reflects our multicultural clientele. We have staff from India, China, the US and Europe. Even our Japanese staff is mostly bilingual in English and Japanese and we can also help in Hindi, Bengali, Chinese, Korean, Spanish, German, French and more.
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- What type of company is Space Design?
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We are the developers and operators of BUREAU and B-SITE serviced apartments. We are not a real estate middle man. Whenever you deal with us, there is no agent fee and we guarantee the same high level of service at all our apartments.
Space Design also develops and operates BUREX and BUREAU SOHO serviced offices in Tokyo and ZiQoo hotel-apartment in Dubai. For more company details, please visit here.
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- Do you currently have available apartments?
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Because we have over 1,300 apartments and our guests stay for a couple of months at a time, we always have something available in one of our buildings. However, due to the high number of apartments and constant changes in availability, we cannot show real-time availability on this page. To see if we have an available apartment to meet your needs, please inquiry here.
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- How do I apply for one of your apartments?
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After receiving you initial inquiry, we will assign a service staff to personally hear your needs and recommend the ideal apartment for you. The entire application process can be done very quickly and entirely by email or fax. For more details about the required paperwork, please see here.
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- How do I make payment? Can I use a credit card?
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We ask for payment for the first month and the deposit be done before check-in. You can pay by bank transfer or by credit card. The deposit is fully refunded to your after check-out if there is no major damage to your apartment.
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- Are there other charges besides the rent (i.e.. utilities, housekeeping, service charges, etc.)?
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Unlike hotels, all high-speed Internet usage is free and there is no tax or service charge. All of the rents listed on this site include all gas/water/electricity utilities, housekeeping, cable TV, Internet, 24HR telephone helpline, and moving out cleaning fee. Only outgoing telephone calls would be charged separately.
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- Is there any deposit, agent fee, Key Money, or guarantor required?
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We require a fully-refundable deposit of 100,000 yen for stays of 1-3 months and of 1 month's rent for stays of over 3 months. No agent fee or Key Money is required. Guarantors are not required for monthly stays.
After check-out, we fully refund your deposit if there is no major damage to your apartment.
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- Is there a cancellation fee to cancel my reservation?
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After making your reservation, you can cancel at anytime with no fee as long as let us know before your scheduled check-in date.
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- Can I change my check-in date after making my reservation? Is there any charge?
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Yes, after making your reservation, you can freely change your check-in date as long as you let us know before your reserved check-in date.
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- Can I extend my stay if necessary?
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Yes, you are free to continue extending in your apartment for as long as you like. We ask that you give us 2 weeks advance notice of any extension.
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- Can I do a corporate lease or an individual lease?
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Yes, you can do either. On the paperwork required differs, so for more details, please see here.
We provide support for those making corporate housing arrangements for employees. For details see here.
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